Terms & Conditions

Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the User", "you", or "your") and MyWin ("the Platform", "we", "us", or "our"), accessible at https://mywin.cam. MyWin is an online entertainment platform offering sports betting, live casino games, slots, and related digital gaming services primarily serving players based in Malaysia.

By registering an account on MyWin, accessing any area of the Platform, depositing funds, or placing a wager, you unconditionally accept these Terms and all policies incorporated by reference, including but not limited to our Privacy Policy and Responsible Gambling Policy. If you do not agree to these Terms, you must immediately cease using the Platform and close your account.

These Terms are effective from the date they are published on the Platform and supersede all previous versions. We recommend that you save or print a copy of these Terms for your records. The most current version is always available at https://mywin.cam/terms-conditions.

Definitions

In these Terms, the following definitions shall apply unless the context clearly requires otherwise:

Account Eligibility

Access to and use of MyWin is subject to the following eligibility requirements. By registering an Account, you represent and warrant that you meet all of the following criteria:

1. You are at least 21 years of age at the time of registration. MyWin strictly prohibits access by individuals under the age of 21, consistent with responsible gambling standards applicable to casino-style gaming activities.
2. You are accessing the Platform as an individual acting on your own behalf and not on behalf of a third party.
3. You have not previously had an account on the Platform that was suspended, terminated, or closed due to a violation of these Terms.
4. You are not listed on any self-exclusion register, governmental exclusion order, or similar restriction applicable in your jurisdiction.
5. You are registering only one (1) Account per person. Multiple accounts under the same identity, device, IP address, payment method, or household are strictly prohibited.
6. You are not acting in any capacity as an agent, representative, or employee of a competitor platform or gaming company.
7. The funds you deposit on the Platform are from legitimate sources and are not the proceeds of unlawful activity.

Account Registration

To access the gaming services on MyWin, you must complete the registration process and create a verified Account. The following conditions apply to the registration and maintenance of your Account:

• You must provide accurate, current, and complete information during registration, including your full legal name, date of birth, email address, and phone number. Providing false or misleading information constitutes a material breach of these Terms.
• You are solely responsible for maintaining the confidentiality of your login credentials (username and password). MyWin will not be held responsible for any loss or damage arising from unauthorised access to your Account resulting from your failure to secure your credentials.
• You must notify MyWin immediately if you suspect any unauthorised access to or use of your Account. Contact our support team via the live chat facility or by email at [email protected].
• MyWin reserves the right to verify the details you have provided at any time and to request supporting documentation. Failure to provide requested documentation within a reasonable period may result in Account suspension.
• Each User may hold only one (1) Account. If duplicate accounts are detected, all accounts associated with the User may be suspended and any balances therein subject to review pending investigation.
• All account communications from MyWin will be directed to the email address registered with your Account. You are responsible for maintaining an active and accessible email address.

Know Your Customer (KYC) Verification

MyWin is committed to maintaining a secure and compliant operating environment. As part of this commitment, all Users are required to complete identity verification before processing their first withdrawal, or at any point when MyWin reasonably requests verification in connection with account activity.

KYC verification requires you to submit clear, legible copies of the following documents:

• Identity Document: Malaysian MyKad (front and back), or a valid international passport for non-Malaysian nationals.
• Proof of Payment Method: A screenshot or statement confirming ownership of the payment method used for deposits (e.g., e-wallet account, bank statement header).
• Proof of Address: A recent utility bill, bank statement, or official correspondence issued within the last 90 days, showing your name and residential address.

Standard KYC processing time is up to 24 hours on business days. MyWin reserves the right to request additional documentation where the initial submission is unclear, inconsistent, or raises compliance concerns. Withdrawal processing will be held pending satisfactory completion of KYC review.

Deposits & Payments

MyWin accepts deposits in Malaysian Ringgit (MYR) via the following payment channels: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (all major banks including Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank), and approved cryptocurrency methods including Bitcoin (BTC) and Tether (USDT).

The following terms apply to all deposit transactions:

• The minimum deposit amount is RM30, unless otherwise specified under a specific promotion. Maximum deposit limits are set per payment method and may be reviewed by MyWin from time to time.
• All deposits must be made from a payment method registered in your own name. Third-party deposits are not permitted and may result in Account suspension pending investigation.
• MyWin does not charge deposit processing fees. However, your payment service provider or bank may apply their own transaction charges, for which MyWin bears no responsibility.
• Deposits are credited to your Account in real time for most e-wallet and FPX transactions. Cryptocurrency deposits are credited upon sufficient blockchain confirmations, which may take longer.
• In the event of a failed or pending deposit transaction, you should contact our 24/7 live chat support with your transaction reference before making a duplicate deposit to avoid double-charging.
• MyWin reserves the right to refuse, reverse, or hold any deposit that appears inconsistent with normal account activity or raises concerns regarding the source of funds.

Withdrawals

MyWin processes withdrawal requests to verified accounts across supported payment methods. E-wallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay) are typically processed within 5 minutes of approval. DuitNow and FPX bank transfers are typically completed within 5 to 15 minutes. Direct bank wire transfers may take up to 60 minutes. All stated timeframes are indicative and subject to payment partner availability.

The following conditions apply to all withdrawal requests:

• KYC verification must be completed and approved prior to the processing of any withdrawal request.
• Where Bonus Funds have been credited to your Account, any applicable Wagering Requirements must be fully satisfied before Real Funds balances derived from bonus play become eligible for withdrawal.
• Withdrawals must be directed to the same payment method used for the original deposit, where technically possible, to comply with anti-money laundering (AML) requirements.
• The minimum withdrawal amount is RM50. Daily and monthly withdrawal limits apply and may vary by account tier or payment method.
• MyWin reserves the right to conduct additional verification checks on any withdrawal request, which may temporarily extend processing time. Users will be informed of any such review by the support team.
• Withdrawal requests submitted during peak periods, public holidays, or scheduled payment partner maintenance windows may experience extended processing times. MyWin will communicate any known delays through its support channels.

Bonuses & Promotions

MyWin offers a range of promotional bonuses, including welcome bonuses, reload bonuses, cashback offers, and VIP loyalty rewards. All bonuses and promotions are subject to the following general terms, in addition to any specific terms attached to individual promotions at the time of offer:

• Bonuses are available to eligible Users only. MyWin reserves the right to restrict specific promotions based on account history, verification status, or participation in prior promotions.
• Each User may claim a specific welcome bonus offer only once. Any attempt to claim the same bonus multiple times using different accounts or payment methods constitutes Prohibited Conduct.
• Wagering Requirements: All Bonus Funds are subject to wagering requirements as stated in the specific promotion terms (ranging from 5x to 35x, as indicated in each offer). Winnings generated from Bonus Funds are not withdrawable until the stated wagering requirement is met in full.
• Not all games contribute equally toward wagering requirements. Live casino games, sports bets, and slots may each carry different contribution percentages, as detailed in the specific promotion terms.
• Bonus Funds have an expiry period as specified in each promotion. Unclaimed or unplayed Bonus Funds that expire will be forfeited without compensation.
• MyWin reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice where there is evidence of abuse, collusion, or technical exploitation.
• In the event of a conflict between these general bonus terms and the specific terms of a promotion, the specific promotion terms shall take precedence.

Betting & Gaming Rules

All wagers placed on MyWin are subject to the game-specific rules applicable to each product type. Users acknowledge and agree to the following general betting and gaming principles:

• All bets are final once confirmed. MyWin does not accept cancellation requests for confirmed wagers under any circumstances, except where expressly provided in specific game rules (e.g., live betting rule changes).
• MyWin reserves the right to void any bet where there is evidence of a technical error, data feed failure, or manifest pricing error. In such cases, stakes will be returned to the User's Account.
• For sportsbook betting, results are determined by reference to official results from the relevant governing body (e.g., the Football Association of Malaysia for Liga Super Malaysia fixtures, or the relevant league authority for EPL and other competitions). In the event of a discrepancy, MyWin's determination is final.
• Live betting (in-play) markets are offered subject to real-time data availability. MyWin does not guarantee uninterrupted availability of live markets and accepts no liability for bet placement delays resulting from connectivity or data feed issues.
• Mix Parlay and combination bet rules are governed by the specific product rules applicable at the time of bet placement. Minimum selections, minimum odds, and other parlay-specific restrictions apply.
• Casino game outcomes are determined by certified Random Number Generator (RNG) systems. MyWin's game studios are independently audited for fairness. Users accept that gaming outcomes are random and that past results do not influence future outcomes.

Prohibited Conduct

The following conduct is expressly prohibited on the MyWin Platform. A breach of any of the below may result in immediate Account suspension, forfeiture of balances, and reporting to relevant authorities where legally required:

• Registering more than one Account per individual, household, device, or IP address.
• Providing false, inaccurate, or fraudulent information during registration, KYC, or any other process.
• Using the Platform to launder money or conduct any transaction that is the proceeds of unlawful activity.
• Exploiting software bugs, glitches, errors, or vulnerabilities in any game or platform feature.
• Employing any automated software, bot, script, or artificial intelligence tool to interact with the Platform in ways not intended for individual users.
• Engaging in collusion with other players, match-fixing, or any form of coordinated betting activity designed to defraud the Platform.
• Attempting to circumvent self-exclusion restrictions, whether your own or those imposed by MyWin.
• Reverse engineering, scraping, or copying any part of the Platform's codebase, games, or content.
• Using another person's payment method or account credentials without their explicit authorisation.

Intellectual Property

All intellectual property rights in and to the MyWin Platform — including but not limited to the website design, source code, graphics, logos, text, game interfaces, promotional materials, and brand assets — are the exclusive property of MyWin and its licensors.

Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal and non-commercial entertainment purposes only. This licence does not extend to:

• Copying, reproducing, distributing, or transmitting any part of the Platform without express written permission.
• Using any MyWin logo, brand name, or trademark in any manner without prior written authorisation.
• Creating derivative works based on any Platform content or game interface.
• Reverse engineering or decompiling any software component of the Platform.

Any unauthorised use of MyWin's intellectual property constitutes an infringement and may give rise to civil and criminal liability. MyWin will take appropriate legal action to protect its intellectual property rights.

Limitation of Liability

To the maximum extent permitted by applicable law, MyWin, its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of profits, revenue, data, or goodwill arising from the use of or inability to access the Platform.
• Gambling losses resulting from wagers placed on the Platform in the course of normal play.
• Technical failures, server outages, or connectivity issues affecting game access or bet placement.
• Unauthorised access to your Account resulting from your failure to protect your login credentials.
• Delays in payment processing caused by third-party payment service providers (including but not limited to DuitNow, FPX, Touch 'n Go eWallet, Boost, or GrabPay).

MyWin's aggregate liability to any User for any claim arising under these Terms shall not exceed the total amount deposited by that User in the 30 days immediately preceding the claim. Nothing in these Terms excludes liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.

Responsible Gambling

MyWin is committed to promoting responsible gambling. We provide tools and support to help Users maintain control over their gaming activity. The following responsible gambling measures are available to all registered Users:

• Deposit Limits: Users may set daily, weekly, or monthly deposit limits from their account settings. Once set, increases to deposit limits are subject to a mandatory cooling-off period before taking effect.
• Session Time Limits: Users may set session duration reminders to alert them when a predefined period of play has elapsed.
• Self-Exclusion: Users who wish to take a break from gambling may apply for a temporary suspension (minimum 24 hours) or permanent self-exclusion through our support team. During any self-exclusion period, new logins will be blocked and no promotional communications will be sent.
• Reality Checks: Users may enable periodic reminders during gaming sessions displaying the duration of the session and net gaming activity.

MyWin strictly enforces its 21+ age policy and conducts periodic verification checks to prevent underage gambling. If you are concerned about your gambling habits or those of someone you know, we strongly encourage you to seek support. For full information on support tools and resources, please visit our Responsible Gambling page.

Account Suspension & Termination

MyWin reserves the right to suspend, restrict, or permanently close any User Account, and to withhold or void balances, in the following circumstances:

• Breach of any provision of these Terms, including Prohibited Conduct as defined in Section 10.
• Failure to complete KYC verification within a reasonable period as requested.
• Discovery that the User is under the age of 21 or has provided false registration information.
• Reasonable suspicion of fraud, money laundering, collusion, or any other unlawful activity.
• Receipt of a chargeback or payment dispute from the User's payment provider.
• Instruction from a competent regulatory authority, law enforcement body, or court of competent jurisdiction.

Where an Account is closed due to a violation of these Terms, any Bonus Funds and winnings derived from Prohibited Conduct may be forfeited. Real Fund deposits may be returned at MyWin's discretion, subject to compliance investigations and applicable legal obligations. MyWin will communicate account closure decisions to the relevant email address on record.

Users wishing to voluntarily close their Account in good standing may do so by contacting our support team. Any outstanding withdrawable balance will be processed in accordance with the standard withdrawal procedure upon closure.

Amendments to These Terms

MyWin reserves the right to amend, update, or replace these Terms at any time. Notice of material changes will be communicated to registered Users via the email address on their Account and/or by a prominent notice on the Platform. Changes will take effect from the date specified in the notice, or if no date is specified, from the date of publication on the Platform.

Your continued use of the Platform following the publication of amended Terms constitutes your acceptance of those amendments. If you do not agree to any amended Terms, you must cease using the Platform and request account closure before the effective date of the changes.

It is your responsibility to review these Terms periodically. MyWin recommends checking this page each time you access the Platform to ensure you are aware of the most current version.

Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to the jurisdiction under which MyWin operates. In the event of a dispute between MyWin and a User, both parties agree to first attempt resolution through direct communication via our support channels.

In the event of any dispute regarding game outcomes, bet settlements, or account balances, MyWin's internal records and server logs shall constitute primary evidence. MyWin's decision in relation to any game outcome or account matter is final and binding, subject to any applicable regulatory review process.

Users who believe a decision is unfair are encouraged to escalate their concern to our management team in writing at [email protected] with the subject line "Formal Dispute". MyWin will acknowledge all formal disputes within 5 business days and provide a substantive response within 15 business days.

Contact Us

If you have any questions about these Terms and Conditions, require clarification on any specific clause, or wish to exercise any right described herein, please contact the MyWin support team through any of the following channels:

• Email: [email protected] (response within 2–4 hours on business days)
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the Platform. Average response time under 3 minutes.
• Support Hours: All support channels operate on Malaysia Time (MYT, UTC+8), 00:00–23:59, every day of the year.

For formal legal correspondence, please mark your communication clearly as "Legal Notice" in the subject line of your email. All formal notices should be addressed to the MyWin legal team at [email protected].